Shipping policy

Order Processing Time
All orders are processed within 1–3 business days. You’ll receive an email confirmation with tracking information as soon as your order ships.

Shipping Times
Domestic U.S. orders typically arrive within 3–7 business days after shipment.
International shipping times vary depending on destination and customs processing.

Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.

Customs, Duties, and Import Taxes
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges required by the destination country. Any such fees are the customer’s responsibility. SideSleeperZ is not responsible for customs delays or packages refused due to unpaid import fees.

Delays
Shipping carriers may experience occasional delays due to weather, high volume, or customs. We’ll do our best to keep you updated.

Incorrect Addresses
Please ensure your shipping address is entered correctly. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at support@sidesleeperz.com, and we’ll help resolve the issue.