Refund policy

At SideSleeperZ, your sleep is our priority! If you are not satisfied with our mask, we offer a 30-day money back guarantee on all purchases. Although, we do recommend that you first visit our 'Getting Started Guide', to use our adjustable strap system at its full potential!

To initiate a return, simply reach us through our 'Contact Page' and share the reason for your return.  Once the item is received in good condition and with original packaging, we will process a full refund for the product (excluding any original shipping fees, which are non-refundable).

---

Returns and Refunds

With the 30-day return policy, you have 30 days after receiving your item to request a return. To be eligible for a return, you'll need the receipt or proof of purchase. To start a return, you can contact us at suuport@SideSleeperZ.com.  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If a prepaid shipping label is provided to you and is not used within 14 days, or if it expires, the return cannot be initiated again, as we do not receive a refund for unused or expired labels.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.